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No big deal, we get it. We’ll refund or exchange if your eltee sydney stuff doesn’t knock your socks off or fit like it should.

There are a few conditions, but not many:

CLOTHING MUST BE:

In original condition unworn and unwashed, and returned within 30 days.

We can’t refund or exchange any clothes that don’t meet the above criteria because we can’t resell them.

We also can't refund or exchange swimwear or underwear if they're out of their packaging and/or have their hygiene seal removed or damaged.

Exchange is free for Australian and NZ customers and $9.95 for internationals, which covers a portion of both the postage back to us and the postage of the new item to you.

If you would like to lodge an exchange, click here to begin the process and follow the below steps:

Write 'Exchange' in the email header.State your order number along with the reason for your return or details of your required exchange.

Package items back up in mailer (or pack into another if you no longer have the original).

Once we receive your details, we will send you a link to payment and a postage paid return slip to accompany your order once paid.

Then you just pop it into any Australia Post box and you're done!

We'll process your exchange within 2-3 days of receiving your parcel.

For a refund, please email us to let us know what you are returning along with your reason. We're happy to take it back and refund you (minus $9.95 for return shipping and processing).

Once you've sent us the details of your return, we'll send you a return label so all you need to do is print and pop it in the post.

We refund using the same card or account you used to pay for the order. If you purchased the gear with a gift card, you will be refunded back onto the gift card. 

Returns/exchanges are processed within 5 days of receiving them.